We recommend having your windows cleaned twice a year, ideally in the spring and fall. Neglecting regular window cleaning can lead to permanent damage to the glass over time. We have made it benificial to use us multiple times a year with our offers and rewards programs.

We accept cash, credit, debit, e-transfer paid to payment@brightsidewpg.com, or cheques made payable to Bright Side Property Services, with payment due upon completion of the work. Commercial cleans are invoiced according to the terms of the contract agreement.

Our staff is flexible and will work around most situations within reason at your home or business. Here are a few tips to help facilitate the window cleaning process: Ensure access to any locked exterior areas of the property If you've scheduled an exterior window or gutter cleaning, make sure all windows are fully closed and that the exterior water supply is turned on. For interior cleaning, please ensure someone is home during the appointment. Remove screens from the side of the window pane being cleaned, whether interior or exterior, to allow full access for a thorough clean.

You do not need to be home if we are completing exterior window cleaning or gutter cleaning. However, please review the "What do I need to do prior to the clean?" FAQ for instructions to ensure a smooth and hassle-free appointment.

Providing an exact time for a window cleaning appointment can be difficult, as each property differs, but as a general guideline, the exterior of an average two-story house with approximately 25 individual panes typically takes up to 1 hour and 30 minutes.

Our window cleaning process varies depending on the property, allowing us to tailor our approach for the best results. For exterior windows, we utilize two different methods, selecting the most effective one for your property’s needs. For interior windows, we rely on the traditional mop and squeegee technique for precision and care. Visit "Window Cleaning" under "Services" for more details about our process, which we’ve mastered to ensure every window is cleaned to perfection.

We are fully insured and covered for liability up to $2 million. In the unlikely event that we cause any damage to your property (which hasn’t happened to date), we take full responsibility to repair or replace the item or part of the property. Additionally, all our employees are registered with the Workers Compensation Board of Manitoba, ensuring compliance and safety for everyone involved.

No, we take full responsibility for the safety of our employees. We are fully insured and covered for liability up to $2 million. Additionally, all our employees are registered with the Workers Compensation Board of Manitoba, ensuring compliance and safety for everyone involved. Most of our work is done from the ground, in the event we need to be on a ladder, the proper safety measures would be in place.

If we encounter unfavourable weather that prevents us from completing outdoor work, we will proceed with any indoor work scheduled and return to finish the outdoor work as soon as conditions allow. You will be contacted beforehand to ensure the new appointment time is convenient for you.

We require a minimum of 48 hours' notice to cancel or reschedule your cleaning appointment. A $25.00 cancellation fee will apply for cancellations made with less than 48 hours' notice. Cancellations can be made over the phone during our regular business hours.

With our quality guarantee, your satisfaction is assured. If you have any concerns or are not completely satisfied with our services, please contact us within 48 hours of your appointment, and we will promptly address and resolve the issue. Our quality control measures are designed to minimize, if not eliminate, any concerns from arising.

Depending on the severity of the rain, your appointment may continue or be rescheduled. In most cases, it’s the wind that determines whether we can proceed. You will be notified if we need to reschedule your appointment.

We take precautions to ensure that your property is not damaged by our ladders, using padding or safety wings to protect surfaces. In the unlikely event that any damage occurs, we are fully liable and will take responsibility for repairs or replacement.